Last Updated: June 2026
At NamaquaLink, customer satisfaction is important to us.
Returns
Customers may request a return within 7 days of receiving a product if:
- The product is defective
- The product was damaged during delivery
- The wrong product was delivered
The item must be returned in its original condition and packaging where reasonably possible.
Refunds
Refunds may be approved once the returned product has been inspected.
Approved refunds will be processed through the original payment method used via Paystack.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Non-Refundable Items
We may refuse returns or refunds where:
- The product has been intentionally damaged after delivery
- The product has been significantly altered or used beyond normal inspection
- The return request falls outside the stated return period
Shipping Costs
Where the return is due to our error or a defective product, return shipping costs may be covered by us.
Contact
For return or refund requests, please contact us through our Contact Us page and include your order number and details of the issue.